Your safety is our top priority. Here's how we protect buyers and sellers on our platform.
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Secure Payments
All transactions go through Clutteroo's secure payment system powered by Stripe. Never pay outside the app.
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Buyer Protection
Every purchase is covered by our Buyer Protection guarantee. If an item isn't as described, we'll make it right.
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Seller Verification
Sellers go through identity verification before they can list items, so you always know who you're buying from.
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Shipping Insurance
Prepaid labels include shipping insurance. If a package is lost or damaged, you're covered.
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Zero Tolerance for Fraud
Our AI monitors listings for counterfeit items and suspicious activity. Fraudulent accounts are banned immediately.
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Data Protection
Your personal information is encrypted and never shared with other users. We follow industry-standard security practices.
1.Only communicate through Clutteroo's messaging system — never share personal contact info.
2.Never complete transactions outside the app. Off-platform payments aren't covered by our protection.
3.Report suspicious listings or messages immediately using the report button.
4.Review seller ratings and verification badges before making a purchase.
5.Keep all shipping receipts and tracking information until the transaction is complete.
6.If something seems too good to be true, it probably is. Trust your instincts.