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Effective date: March 15, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and Clutteroo, Inc. ("Clutteroo," "we," "our," or "us") governing your access to and use of the Clutteroo mobile application, website, and related services (collectively, the "Platform"). By creating an account, accessing, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Platform.
You must be at least 18 years of age to create an account and use the Platform. By registering, you represent and warrant that: (a) you are at least 18 years old; (b) you have the legal capacity to enter into these Terms; (c) all registration information you provide is truthful, accurate, and complete; and (d) you will maintain the accuracy of such information. We reserve the right to request proof of age or identity at any time and to suspend or terminate accounts that do not meet these requirements.
To use certain features of the Platform, you must create an account by providing a valid email address, creating a password, and submitting a selfie photograph for profile verification. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately at support@clutteroo.ai if you become aware of any unauthorized access to or use of your account.
Each individual may maintain only one active account. Creating multiple accounts to circumvent restrictions, manipulate Platform features, or evade enforcement actions is strictly prohibited and may result in permanent suspension of all associated accounts.
Clutteroo is a technology platform that connects buyers and sellers of pre-owned goods. Clutteroo is not a party to transactions between users. We do not own, possess, inspect, or deliver items listed on the Platform. We are not an auctioneer, consignment shop, or traditional retailer. All transactions are between the buyer and seller, and Clutteroo acts solely as a facilitator.
By listing an item on the Platform, you represent and warrant that:
The following items may not be listed or sold on the Platform:
Clutteroo reserves the right to remove any listing and suspend any seller account that violates these restrictions, without prior notice.
To access payout functionality and certain seller features, you may be required to complete identity verification through our third-party provider (Stripe Identity). This process may include submitting a government-issued photo ID and a live selfie. Verification data is processed by Stripe and is subject to Stripe's privacy policy.
Clutteroo provides artificial intelligence tools that can scan items from photos or video and automatically generate listing titles, descriptions, pricing suggestions, condition assessments, and category recommendations. These AI-generated outputs are provided as suggestions only. You acknowledge and agree that:
When you purchase an item, you enter into a binding agreement with the seller. You agree to pay the listed price plus any applicable shipping costs, taxes, and fees. All payments are processed through Stripe. By completing a purchase, you authorize Clutteroo to charge your selected payment method.
Buyers may submit offers below the listed price. Sellers may accept, decline, or counter any offer. An accepted offer creates a binding purchase obligation. Clutteroo is not obligated to enforce offers or counter-offers that have not been formally accepted through the Platform.
Clutteroo charges a platform fee of 10% on each completed sale. This fee is deducted from the sale price before the seller's earnings are calculated.
AI item scanning requires credits, which are purchased through Apple In-App Purchase or Google Play. Credit packs are available at the following prices: 10 credits ($2.99), 50 credits ($8.99), and 100 credits ($12.99). Credits are non-refundable and do not expire.
Cross-listing an item to an external marketplace (e.g., eBay) costs $0.99 per platform per listing. Volume discounts may be available and will be displayed at the time of purchase.
Earnings from completed sales are held in escrow for a 3-day period following confirmed delivery to allow for buyer claims. After the holding period, funds become available for withdrawal through Stripe Connect to your linked bank account. Clutteroo is not responsible for delays caused by your bank or Stripe.
We may modify our fee structure at any time. Changes will be communicated at least 30 days in advance via email or in-app notification. Continued use of the Platform after the effective date constitutes acceptance of the updated fees.
Sellers are responsible for shipping sold items within 5 business days of sale confirmation. Clutteroo provides discounted shipping labels through our integration with EasyPost. Sellers may use Clutteroo-generated labels or arrange their own shipping with valid tracking. Items must be packaged securely and shipped to the address provided by the buyer. Clutteroo is not liable for items lost, damaged, or delayed during transit.
Purchases made through the Platform are covered by our Buyer Protection program. If an item is significantly not as described, arrives damaged due to inadequate packaging, or fails to arrive, the buyer may file a dispute within 3 days of confirmed delivery (or within 14 days of purchase if tracking shows no delivery). Clutteroo will review the claim, which may include requesting photographs or additional documentation from both parties.
If a claim is approved, Clutteroo may, at its sole discretion: (a) issue a full or partial refund to the buyer; (b) require the buyer to return the item to the seller at Clutteroo's expense before issuing a refund; or (c) allow the buyer to keep the item while issuing a partial credit. Decisions made under the Buyer Protection program are final.
Clutteroo may offer timed sales events ("Drops") where sellers can list items for immediate purchase or auction-style bidding. By participating in auctions, you agree that: (a) each bid is a binding commitment to purchase; (b) the highest bidder at the close of the auction is obligated to complete the purchase; (c) Clutteroo reserves the right to cancel or extend any auction at its discretion.
You retain ownership of content you create and upload to the Platform (photos, descriptions, reviews, messages). By posting content, you grant Clutteroo a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, modify, display, and distribute your content in connection with operating, promoting, and improving the Platform. This license continues after account deletion for content that has been shared with other users or incorporated into completed transactions.
The Platform, including its design, logos, trademarks, software, algorithms, and AI models, is owned by Clutteroo and protected by intellectual property laws. You may not copy, modify, distribute, reverse engineer, or create derivative works based on any part of the Platform without our prior written consent.
If you believe that content on the Platform infringes your copyright, please send a notice compliant with the Digital Millennium Copyright Act (DMCA) to legal@clutteroo.ai, including: (a) identification of the copyrighted work; (b) identification of the infringing material with sufficient detail to locate it; (c) your contact information; (d) a statement of good faith belief; and (e) a statement under penalty of perjury that you are authorized to act on behalf of the copyright owner.
You agree not to:
Clutteroo may suspend or permanently terminate your account, with or without notice, for any reason, including but not limited to: violation of these Terms, fraudulent activity, receipt of multiple complaints from other users, chargebacks, or extended inactivity. Upon termination:
You may delete your account at any time through the settings page. Account deletion is permanent and cannot be undone.
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, CLUTTEROO DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO REPRESENTATIONS REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT ON THE PLATFORM, INCLUDING AI-GENERATED DESCRIPTIONS AND VALUATIONS. WE DO NOT GUARANTEE THE AUTHENTICITY, QUALITY, LEGALITY, OR SAFETY OF ITEMS LISTED ON THE PLATFORM.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLUTTEROO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO CLUTTEROO IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
You agree to indemnify, defend, and hold harmless Clutteroo and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) any content you post or submit; or (e) any transaction you enter into with another user.
Before initiating formal proceedings, you agree to contact us at legal@clutteroo.ai and attempt to resolve any dispute informally for at least 60 days. Most concerns can be resolved through direct communication.
If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. Arbitration shall take place in the county where you reside or, at your election, by telephone or videoconference. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND CLUTTEROO AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.
You may opt out of this arbitration provision by sending written notice to legal@clutteroo.ai within 30 days of creating your account. If you opt out, you and Clutteroo agree to submit to the exclusive jurisdiction of the state and federal courts located in the State of California.
Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court's jurisdictional limits.
These Terms and any disputes arising out of or related to these Terms or the Platform shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
We reserve the right to modify these Terms at any time. When we make material changes, we will provide notice via email or an in-app notification at least 30 days before the changes take effect. If you do not agree to the revised Terms, you must stop using the Platform and delete your account before the effective date. Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
If you have questions about these Terms, please contact us at:
Clutteroo, Inc.
Email: legal@clutteroo.ai
Website: clutteroo.ai/contact